FAQ

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To open an account at BIC Bank, you need to visit one of our branches and provide the necessary documents such as your identification card, proof of address, recent passport-sized photo, and a copy of a valid identification document. Our team will guide you through the account opening process.
To subscribe to AFGmobile, simply download the application from your app store (App Store or Google Play) and then contact your customer advisor to follow the subscription instructions.
You can apply for a BIC-COMORES VISA card by visiting one of our branches and filling out the card application form.
Yes, BIC-COMORES Visa cards are accepted worldwide. You can use them to make payments and withdraw cash at Visa-affiliated ATMs abroad.
To apply for an ACT overdraft, you need to contact our team of advisors at the branch. They will explain the conditions and steps to set up an authorized overdraft on your account.
You can apply for a loan by visiting one of our branches and filling out the loan application form. Our advisors will assess your request and provide you with the necessary information on the loan conditions.
You can contact our customer service by dialing the following numbers: +269 773 02 43 or +269 373 02 43. Our representatives are available to answer your questions from Monday to Friday, 9:00 AM to 5:00 PM.
Our branches are open from Monday to Friday, 7:45 AM to 2:45 PM, and on Saturdays from 8:00 AM to 11:00 AM. However, please note that specific branch hours may vary.
Through our AFGMOBILE platform, we offer a complete range of online banking services, including account consultation, transfers, bill payments, beneficiary management, checkbook orders, and much more.
You can update your personal information by contacting your customer advisor and following the instructions provided.
Our AFG EBANK mobile application allows you to easily manage your accounts from your smartphone. You can perform banking operations, view your statements, make transfers, and much more, wherever you are and at any time.
To activate your bank card, you can visit one of our branches to receive assistance with the activation process. Follow the provided instructions to successfully activate your card.
In case of loss or theft of your card, please contact your customer advisor directly or send an email to the claims department at the following address: reclamations@biccomores.net. Our agents will guide you to block your card to prevent any fraudulent use.
The fees associated with using our bank card abroad may vary. Please consult our fee schedule on our website or contact our customer service for detailed information on specific applicable fees.
You can access your bank statements through AFGMOBILE by logging into your account via our website or mobile application. In the statements section, you will be able to view and download your monthly statements.
To change your bank card PIN, you can make the request to your customer advisor and follow the instructions provided.
The account maintenance fees for the current account are 1700 KMF per quarter. Please refer to our fee schedule on our website or contact our customer service for the most up-to-date information on applicable fees.
The annual interest rate for the savings account depends on the account type and specific conditions. Please
If your salary is delayed and you need funds urgently, we can assist you! Our ACT Overdraft is a financial product designed for our retail customers. This product allows customers to have an overdraft on their formally established bank account. It aims to cover customers' day-to-day expenses while they wait for their monthly salary payment.
The ACT Overdraft provides customers with a certain level of financial flexibility in case of an urgent need for liquidity. Contact your customer advisor for more information and visit a branch to activate your ACT.Offer valid for all requests until December 31, 202